It happens all the time. People get confused, frustrated, and angry while using websites. They sigh, they groan, and sometimes they even shout. I see it happen with my own eyes each and every day. Over the years at UserTesting.com we’ve literally watched hundreds of thousands of usability studies, which gives us a unique perspective into some of the most common issues that impact users. I’d like to share five of those insights with you. 1) Avoid multi-level navs The person in the video below is struggling to move her mouse through multiple levels of navigation. Just when she thinks she s made it to the item she s looking for, the entire navigation disappears. We see this every day on many different sites and it always frustrates the users. This person is having a hard time using the site s navigation. A fix to consider One possible alternative to this type of navigation is to take an approach similar to Amazon.com, and have an entire section pop out. On Amazon.com, the entire sect
http://ravensiege.com/seo/5-lessons-learned-from-100000-usability-studies/
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